Returns policy
Returns policy for returns policy for Cottonberry Homestore:
- Returns:
We want you to be completely satisfied with your purchase from the Cottonberry Homestore. If for any reason you are not happy with your product, we offer a straightforward returns policy
- Eligibility for returns:
To be eligible for return your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customized or personalized items are exempt from being returned unless there is a manufacturing defect or damage.
- Timeframes for returns:
You have 30 days from the date of delivery to initiate a return.
- How to initiate a return:
To initiate a return please follow the steps.
Contact out team at homestore@cottonberry.co.za with the specified return period.
Provide your contact details & order number, the item you wish to return and the reasons for the return.
Our team will guide you through the return process.
- Return shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part
- Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the refund of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 30 days.
- Exchanges:
If you need to exchange an item, please contact our team at homestore@cottonberry.co.za We will guide you through the exchange process.
- Non-returnable items:
Gift cards
Sale items
Items returned more than 30 days after delivery.
- Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately. We will collect the damaged item from you and arrange a replacement or issue a refund as needed.
- Contact information:
If you have any questions or concerns regarding our returns policy, please contact our team at homestore@cottonberry.co.za Thank you for shopping at the Cottonberry Homestore.